During a home visit, a Case Manager, who specializes in resolving problems of seniors, will assess needs and provide options in which to meet those needs. The Case Manager will make appropriate referrals and will follow-up to ensure that the senior receives appropriate services. For example, a Case Manager may act as an advocate in resolving conflicts, or assist the senior in obtaining services such as home delivered meals or a chore worker.
- Assessment and evaluation of individual needs
- Information and referral to community resources and programs
- Ongoing support and advocacy from professional and caring staff